Last updated: 28 October 2026
Capx Finance Pty Ltd (ACN 661 818 408) is a credit representative authorised under Finsure Finance and Insurance Pty Ltd, Australian Credit Licence number 384704.
Applying for a loan means handing over a lot of personal detail. We take that seriously. This page explains what we collect, why we collect it, and what happens to it. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Because we operate under the Finsure licence, the Finsure Privacy Policy also applies to your information. Read it alongside this page.
What we collect
What we need depends on what you are asking us to do. For a home loan or asset finance application, it usually includes:
- Your name, date of birth, contact details and address history
- Identification documents such as a driver licence or passport
- Your employment details and income
- Your living expenses, assets, debts and savings
- Details of the property or asset you are buying or refinancing
- Your credit history
- Details of your partner, dependants or guarantors where they are part of the application
If you are only making a general enquiry, we usually just need your name, phone number and email.
How we collect it
Most of the time we collect it straight from you, in conversation, by email, over the phone, through a form on this website, or through an enquiry form on social media such as a Facebook or Instagram lead form.
Sometimes we collect it from others with your consent or where the law allows, for example from your accountant, your employer, a referral partner who introduced you to us, a real estate agent, a lender, or a credit reporting body.
Why we collect it
- To work out what you may be eligible for and what you may be able to borrow
- To prepare and submit a loan application on your behalf
- To meet our responsible lending and verification obligations
- To meet our obligations under anti money laundering and other laws
- To keep in touch with you about your application and your loan
- To respond to your questions and complaints
If you choose not to give us some of this information we may not be able to help you, or the lender may not be able to assess your application.
Who we share it with
We do not sell your information and we do not pass it to anyone who does not need it. We may share it with:
- Lenders and credit providers, when you ask us to arrange finance for you
- Finsure Finance and Insurance Pty Ltd, as the holder of our credit licence
- Mortgage insurers, valuers and property service providers
- Credit reporting bodies
- Your other advisers, such as your accountant, conveyancer or solicitor, where you have asked us to
- Our own service providers, including the software we use to store files and manage client records
- Anyone else you have told us to, and anyone we are required to disclose to by law
Credit reporting
As part of assessing a loan, a lender may obtain a credit report about you from a credit reporting body. That report may include your repayment history and information about any defaults. Lenders may also report information about your loan back to those bodies.
Each credit reporting body has its own policy on how it manages credit related information, and each lender’s credit guide and privacy policy will tell you which bodies they use. You can ask a credit reporting body for a copy of your credit report, and you can ask them not to use your information for direct marketing or pre screening.
Marketing, and how to stop it
We may contact you from time to time about products, rate reviews or information we think is useful to you. If you would rather we did not, tell us and we will stop. Email info@capxfinance.com.au, call 0459 348 384, or use the unsubscribe link on any email we send.
This website
Our website uses cookies and analytics tools, including Google Analytics, to understand how people use the site. We also use advertising tools from platforms such as Meta to measure how our ads perform. These tools collect information about your visit, such as the pages you looked at and roughly where you are. You can turn cookies off in your browser settings, though parts of the site may not work as well if you do.
Our site links to other websites. We are not responsible for how those sites handle your information, so it is worth reading their own privacy policies.
Keeping your information safe
We store your information in secure systems and limit access to it. We keep it only as long as we need it, or as long as the law requires us to, and then we destroy or de identify it.
Seeing or correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Email info@capxfinance.com.au or call 0459 348 384. We will respond within a reasonable time. In some situations the law allows us to refuse a request, and if that happens we will tell you why.
If you have a complaint
If you think we have mishandled your information, please tell us first so we can put it right. Email info@capxfinance.com.au or call 0459 348 384.
Our full complaints process, including the external bodies you can escalate to if you are not satisfied with our response, is set out on our Feedback and Complaints page. You can also complain directly to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Capx Finance Pty Ltd
ACN 661 818 408
Phone: 0459 348 384
Email: info@capxfinance.com.au
Capx Finance Pty Ltd is authorised under Finsure Finance and Insurance Pty Ltd, Australian Credit Licence number 384704.
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